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Last updated: [DATE]. These terms apply between you (“the Customer”) and Rocket Online Limited (“we”, “us”), company number [COMPANY NUMBER].
We design and build a website for the Customer at no upfront charge, then host and maintain it for a monthly fee. The build is subject to our acceptance of the Customer’s application.
Hosting costs £24.99 per month, billed monthly in advance. We are not currently VAT registered. If we become VAT registered, we will tell you and VAT will be added at the standard rate. Payments are non-refundable except where the law requires otherwise.
There is no minimum term. The Customer may cancel at any time by emailing hello@rocketonline.co.uk. Cancellation takes effect at the end of the current paid month. After that the website is taken offline and we may delete its files after 30 days.
We own the design, code and underlying build of the website. While the subscription is active, the Customer has the right to use it for their business. The Customer owns their own content (text, logos, photos) and their domain name. We do not transfer the website files on cancellation unless agreed in writing.
The Customer buys and renews their own domain and is responsible for keeping it active. We are not responsible for expiry, loss or registrar errors.
The Customer must provide accurate information and lawful content they have the right to use, and must keep their account details secure. The Customer will be responsible for any claim arising from content they supply.
We aim to keep the website online, but we cannot guarantee that it will be available at all times or free from interruption or error. Outages can be caused by hosting providers, DNS, networks, cyber attacks, maintenance, software updates and other matters outside our control. If the website goes down, we will use reasonable efforts to restore it as soon as reasonably possible. No service credit, refund or compensation is due for downtime.
We do not guarantee search engine rankings, website traffic, enquiries, sales or any other business outcome. Search engines and third parties control these outcomes.
We rely on third parties such as hosting, payment and domain providers. We are not responsible for their failures, delays or changes.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. Subject to that, we are not liable for any loss of profit, revenue, business, data, goodwill or opportunity, or for any indirect or consequential loss. Our total liability to the Customer for all claims arising under these terms is limited to the fees paid in the 12 months before the claim arose.
We may suspend or end the service if fees are unpaid, if these terms are breached, or if the website is used unlawfully or to harm others.
If the Customer is a consumer rather than a business, their statutory rights are not affected by these terms.
We handle personal data in line with UK GDPR and our Privacy Policy.
We are not liable for delay or failure caused by events outside our reasonable control.
We may update these terms. Material changes will be notified by email, and continuing to use the service after notice means you accept them.
These terms are governed by the laws of Scotland and the courts of Scotland have jurisdiction, unless the Customer is a consumer in another part of the UK who has the right to use their local courts.
hello@rocketonline.co.uk | 0131 618 2135